EVs, food delivery, micro mobility services — these are just some of the ways ride-hail companies have started to innovate their services in recent years. But what’s the next big thing? Collaboration with public transit, and it’s not just Uber doing it. This is an opportunity for ride-hail, taxi, and PHV operators – big and small.
The list of factors driving up operational costs for ride-hail and taxis isn’t getting shorter. But, this is a chance for operators to innovate. Here are three tactics to retain customer, and maybe even grow, customer engagement.
Since the first omnibuses took to the streets in the 1800s, public transit has evolved a fair bit. Today, local authorities are under mounting pressure to continue innovating how they deliver and support public transit to better serve citizens in a way that is also sustainable for the environment. And as they innovate, we see a new era of cross-sector collaboration.
As we enter Q4, the ride-hail and taxi driver shortage only becomes more strained among the seasonal high demands. Despite high demands, drivers are not going back. How can operators resolve driver unavailability, price surges, and long waiting times? We have a solution.
There’s plenty of challenges to be addressed to make intermodal mobility solutions a truly viable option within urban mobility. How can we make intermodality really sustainable and equitable? How can we integrate it with an existing public transport infrastructure? How can we ensure it’s easily adopted by users? I’ve put together five principles to navigate these challenges.
Looking at the urban mobility industry in 2021 and beyond, I am expecting a new normal will emerge where we combine working from home and working from the office into a new weekly rhythm. This will significantly decrease the commute needs of mainly the knowledge workers representing 26% of the workforce and create a unique opportunity for ride-hailing and the taxi industry.