EVs, food delivery, micro mobility services — these are just some of the ways ride-hail companies have started to innovate their services in recent years. But what’s the next big thing? Collaboration with public transit, and it’s not just Uber doing it. This is an opportunity for ride-hail, taxi, and PHV operators – big and small.
The list of factors driving up operational costs for ride-hail and taxis isn’t getting shorter. But, this is a chance for operators to innovate. Here are three tactics to retain customer, and maybe even grow, customer engagement.
Despite making up more ridership than men, women are underrepresented in taxi and PVH operations. In light on International Women’s Day, we hear from two women leading local taxi and PHV companies in the UK about how they got to where they are today and what they want to see more of in the future.
As we enter Q4, the ride-hail and taxi driver shortage only becomes more strained among the seasonal high demands. Despite high demands, drivers are not going back. How can operators resolve driver unavailability, price surges, and long waiting times? We have a solution.
Looking at the urban mobility industry in 2021 and beyond, I am expecting a new normal will emerge where we combine working from home and working from the office into a new weekly rhythm. This will significantly decrease the commute needs of mainly the knowledge workers representing 26% of the workforce and create a unique opportunity for ride-hailing and the taxi industry.