EVs, food delivery, micro mobility services — these are just some of the ways ride-hail companies have started to innovate their services in recent years. But what’s the next big thing? Collaboration with public transit, and it’s not just Uber doing it. This is an opportunity for ride-hail, taxi, and PHV operators – big and small.
The list of factors driving up operational costs for ride-hail and taxis isn’t getting shorter. But, this is a chance for operators to innovate. Here are three tactics to retain customer, and maybe even grow, customer engagement.