The list of factors driving up operational costs for ride-hail and taxis isn’t getting shorter. But, this is a chance for operators to innovate. Here are three tactics to retain customer, and maybe even grow, customer engagement.
As we enter Q4, the ride-hail and taxi driver shortage only becomes more strained among the seasonal high demands. Despite high demands, drivers are not going back. How can operators resolve driver unavailability, price surges, and long waiting times? We have a solution.
Looking at the urban mobility industry in 2021 and beyond, I am expecting a new normal will emerge where we combine working from home and working from the office into a new weekly rhythm. This will significantly decrease the commute needs of mainly the knowledge workers representing 26% of the workforce and create a unique opportunity for ride-hailing and the taxi industry.
Are ride-hailing operators hitting a marketing conundrum? The desire to win new customers and increase revenue per customer is hitting the ceiling in our cities. It is therefore necessary to look for new opportunities to work better with the customer and attract their attention.